We are a team of Virtual Assistants specialising in credit control, business admin support, creative writing & research.

Our team is led by Managing Director Lisa Botfield, who founded L B Office Solutions Limited in May 2013. Lisa has over 20 years experience in business admin support, accounts payable & receivable management and enjoys the challenge of running a busy virtual assistance business. Lisa believes all customers deserve the very best service levels each and every time they work with LBOS.

Our Team

Charlotte is our newest member and is the main point of contact for many of our customers. Due to her amazing organisational skills, Charlotte keeps the company diary in order and makes sure the team meets deadlines set. She also is a keen creative writer and enjoys the challenge of blog writing for our clients who work in many different industries. Charlotte assists Lisa in the management and growth of the company.

Sarah is an amazing asset to LBOS and delivers a high standard with everything she does. Not only does she create complex reports for clients on a weekly basis she is also one of our proofreaders where accuracy is critical. Sarah also offers telephone support to numerous clients to assist with credit control support as well as customer service queries.

Lauren provides friendly and professional telephone support to many of our clients, from after-sales telephone support to credit control. Laurens proactive approach always gets results. Lauren is a wonderful addition to the LBOS team and is able to turn her hand to many different aspects of telephone support with ease.

Elise maintains our excellent service levels due to her experience in customer services. Her friendly telephone manner always puts the caller at ease and means she makes the most of her time speaking with them to get you the results you need. From telephone surveys to credit control Elise is a great asset to LBOS.

Liz is part of our dedicated accounts support service that we offer to premium clients*. Liz maintains accurate accounts records on Sage and can be found ensuring our customers accounts are up to date, that the cash flow is being attended to and that aged debtors are kept within the terms agreed.

What we all have in common is our drive to produce high-quality work for every task that we take on.
* A premium client is one who uses only LBOS for their accounts admin 5 days a week 52 weeks a year.